Shipping Policy
Shipping Time: When counting days Do Not count the day your item ships.
Any orders received after 1:pm CST may not go out until the next business
day (M-F), Holidays are excluded.
Shipping Charges: are based on weight and size of you order. Additional shipping charges may occur due to weight and size of the item(s) shipped. We will contact you prior to shipment for your approval.
Shipping Methods:
Orders are shipped UPS, FEDEX, or via USPS Priority Mail at the discretion of
5PM Productions. When shipping by Priority Mail, generally you will receive your order within 2-3 business days depending upon your location. UPS/FEDEX can take up to 7 business days depending on where you live. Business days are Monday-Friday. Please note: Saturdays and Holidays are not considered business days and thus would not be included in determining arrival time of shipment.
We try to ship out all orders received by 1:00 pm CST M-F on the same day the order was received. Problems with your credit card authorization will delay shipment. Not having the correct billing address to the credit card used, not having the CIV number to the credit card used, and not having a day time telephone number so we can contact you if there is a problem will delay processing of your order.
We do our best to get your merchandise packaged and shipped to you as quickly as possible. Due to the fact that we actually do not deliver your items, 5PM Productions cannot guarantee the timely arrival of your order. All we can guarantee is when it was shipped out. Make sure you factor in delivery time if you need a particular item on a particular date.
All orders ae processed through 5PM Productions and any returns are to be shipped back to 5PM Productions, P.O. Box 267, Butler, WI. Should you have any questions or concerns, please feel free to contact us at: 414-455-7677.
